on hold optimization marketing made easy

A number of studies have been conducted, which highlight consumer perceptions of music on hold, reinforcing its use by businesses to improve standards of call handling. 


A CNN survey found that 70 percent of callers in the United States who hold the line in silence hang up within 60 seconds.

North American Telecom

Research by North American Telecom found callers hearing music on hold will stay on the line 30 seconds longer than callers experiencing silence.

PH Media Group

A survey of more than 2,000 UK consumers commissioned by audio branding specialist PH Media Group revealed 70% of consumers are put on hold for more than 50% of their calls.

callers prefer to hear

When put on hold, 73% of callers want to hear something other than beeps or silence and a further 76% preferred to hear something other than music only.

 SCRIPTED CALL ON HOLD DIALOGUE is a professional voice that delivers your branded message over your call on hold music.   

More-so, it's an opportunity to pitch to a target market that is also a captive one! 

In the modern business environment, customer on hold time is an opportunity to familiarize the customer with your brand.

From a marketer's perspective, you have a potential customer on the line who has shown an interest in your product or service by calling and who is hungry for information. Rather than usurp that mind-set by being placed on hold, you can use the time spent on hold to your advantage by feeding that hunger with information like special events, cross selling, up sells, fun-filled facts about your company, sales, your company's charitable programs or holiday specials.

An investment in your on hold marketing campaign can yield returns of dollars on the penny by giving conversion numbers a boost.

The reality of the communication axiom is that there will be times when there are more calls coming in than there are associates to answer them and they go to the queue to await their turn for the next available agent. If they are not kept engaged, you run the risk of them hanging up




Choose the perfect plan

Strait Forward Pricing


Flat Fee

  • 1 Professionally Produced On Hold Message
  • Choice Of Music
  • Professional Voice Talent
  • Fast Turn-Around Time
  • EZ Digital Delivery
  • Friendly Service And Support



  • 3 Professionally Produced On Hold Messages
  • Choice Of Music
  • Professional Voice Talent
  • Custom Script Writing
  • Fast Turn-Around
  • EZ Digital Delivery
  • Friendly Service And Support



  • Personal Consultation
  • Audio Logo
  • Custom Music
  • Custom Branded Messages
  • Fast Turn-Around Time
  • EZ Digital Delivery
  • Friendly Service And Support

Prices are per location. We Provide Discounts For Multiple Locations