on hold optimization marketing made easy
A number of studies have been conducted, which highlight consumer perceptions of music on hold, reinforcing its use by businesses to improve standards of call handling.
SCRIPTED CALL ON HOLD DIALOGUE is a professional voice that delivers your branded message over your call on hold music.
More-so, it's an opportunity to pitch to a target market that is also a captive one!
In the modern business environment, customer on hold time is an opportunity to familiarize the customer with your brand.
From a marketer's perspective, you have a potential customer on the line who has shown an interest in your product or service by calling and who is hungry for information. Rather than usurp that mind-set by being placed on hold, you can use the time spent on hold to your advantage by feeding that hunger with information like special events, cross selling, up sells, fun-filled facts about your company, sales, your company's charitable programs or holiday specials.
An investment in your on hold marketing campaign can yield returns of dollars on the penny by giving conversion numbers a boost.
The reality of the communication axiom is that there will be times when there are more calls coming in than there are associates to answer them and they go to the queue to await their turn for the next available agent. If they are not kept engaged, you run the risk of them hanging up
Choose the perfect plan
Strait Forward Pricing
Prices are per location. We Provide Discounts For Multiple Locations